FAQ's

WHAT CURRENCY ARE PRICES DISPLAYED IN
All prices on our website are shown in Australian Dollars. AUD.

WHEN WILL MY ORDER BE SHIPPED
We process orders as quickly as possible.
Please allow 4 to 7 business days for order preparation before shipment.

After dispatch, delivery usually takes 15 to 21 business days depending on your location.
Tracking details are shared within 3 to 5 business days after shipment.

If you do not receive your tracking number within 7 business days, contact us at support@essentra.com.au.

HOW LONG DOES SHIPPING TAKE
We ship worldwide using multiple fulfillment centers based on customer location.
Estimated delivery time is 15 to 25 business days.

CAN I RETURN MY ORDER
Yes. We offer a money back guarantee if your item arrives damaged, defective, or incorrect.
You must contact our support team within 7 days of delivery for assistance.

CAN I CANCEL MY ORDER
If your order has already been dispatched, cancellations are only accepted for damaged, defective, or incorrect items.
Change of mind returns are not accepted due to international shipping.

Each case is reviewed individually by our support team.

I ENTERED THE WRONG SHIPPING ADDRESS
If you entered an incorrect address due to a typo or autofill error, contact us as soon as possible.

You must notify us within 24 hours of placing your order at support@essentra.com.au.
Address changes are only possible within this 24 hour window.

No refunds are issued for incorrect address submissions reported after 24 hours.

STILL HAVE QUESTIONS
Our support team is always ready to help.
If your question was not answered above, contact us directly.

For faster support, include your order number and clearly explain your issue.

CONTACT DETAILS

Email. support@essentra.com.au
Phone. +61 480 027 376

BUSINESS ADDRESS

308 Wattle St
Suite 1014
Ultimo, NSW 2007
Australia