Shipping policy

At ESSENTRA, you get a clear and reliable shipping process. We focus on fast handling, safe delivery, and full transparency. This Shipping Policy applies to all orders placed through our store.

SHIPPING LOCATIONS

• We deliver orders only within Australia.
• International shipping is not available at this time.

COURIER PARTNERS

• We work with trusted and verified courier services.
• Courier selection depends on your location and package size.
• Our goal is safe and on time delivery.

DELIVERY TIMEFRAMES

Handling Time
• 1 to 2 business days.
• Orders are processed Monday to Friday.

Transit Time
• 5 to 10 business days after dispatch.
• Delivery time depends on your location and courier service.

ORDER CUT OFF TIME

• Monday to Friday at 3:00 PM.
• Orders placed after this time are processed the next business day.

SHIPPING COSTS

• Shipping charges are calculated at checkout.
• Final cost depends on order size and delivery location.
• You see the full cost before payment.

ORDER TRACKING

• You receive a tracking link within 24 hours after order processing.
• Tracking updates are provided by the courier.
• Update frequency may vary by courier.

RETURNS AND EXCHANGES

• Returns and exchanges are accepted within 14 days of delivery.
• Items must meet the conditions listed in our Returns Policy.
• Used or damaged items may not be eligible.